Queue Status - Toshiba Strata CT Digital Business Telephone Solutions Supervisor Manual

Features
To view the status of another ACD group
Press [PDN] +
To monitor Queue Status

Queue Status

1. Press
...or [PDN] +
Scroll
2. Press
Scroll
3. Press
...or, if an ACD call
disconnects while currently
on your LCD, press
...or, if an ACD call
overflows while displayed
on your LCD, press
Strata CT ACD Supervisor November 2001
#405 XX
+ (ACD Group number).
The number of calls waiting in the
queue displays.
XXX
queue
#404 XX
+ . XX = ACD Group number (01~16 for large systems and 01~08 for
small systems)
. The first (oldest) call in the queue is
displayed. The time is updated every 5
seconds.
= Hours
HH
MM
= Seconds
SS
Each time
oldest call in the queue is shown.
. A call in the queue is answered by an
Agent and is displayed on your LCD.
The
Scroll
The
Scroll
.
= Number of calls waiting in the
= Minutes
Scroll
is pressed, the next
status is displayed.
CANCEL
status is displayed.
OVERFLOW
Logging In/Out
NUMBER OF CALLS
IN QUE: XXX
LINE XXX QUEUE
TIME HH:MM:SS
LINE XXX QUEUE
TIME HH:MM:SS
LINE EXIT QUEUE
PRESS SCROLL
LINE XXX CANCEL
TIME 00:00:15
LINE XXX OVERFLOW
TIME 00:00:15
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