Introduction; Organisation - Toshiba Strata CT Digital Business Telephone Solutions Supervisor Manual

Introduction

This guide is designed to provide instructions for the ACD Supervisor regarding the use of Automatic
Call Distribution (ACD) on Toshiba's Strata CT system. It provides step-by-step instructions on how
to use the ACD Supervisor features. This guide does not provide instructions for the ACD Agent
features. See the Strata CT ACD Agent Guide for information about those telephone procedures.

Organisation

This user guide is divided as follows:
Chapter 1 – The Grand Tour
Chapter 2 – Features
individual ACD Supervisor feature.
Appendix
feature buttons.
Notes to Users
Strata CT ACD Supervisor November 2001
describes each available ACD Supervisor feature button.
provides a description and step-by-step operational procedure for each
provides instructions for programming a sequence of steps or access codes to the
contains an overview of Safety Approval and EMC Compliance details.
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