Toshiba Strata CT Digital Business Telephone Solutions Supervisor Manual page 22

Logging In/Out
To monitor Agent Status
Agent Status
1. Press
...or [PDN] +
Scroll
2. Press
14
The number of agents logged in is
displayed.
YYY
#405 XX
+ . XX = ACD Group Number (01~16 for large systems and 01~08
for small systems)
. The agent's status is displayed.
XXXX
WWWW
Z~Z
Notes
= Number of Agents logged in
= Agent ID Number
= Agent telephone [PDN]
= Agent Status, which can be:
(Available to receive ACD calls)
AVAIL
(Unavailable to receive ACD calls)
UNAVAIL
(After Call)
AFTER CALL
(Talking or holding on ACD Call)
TALK
(Logged Out)
LOG OUT
(Talking or holding on a PBX Call)
PBX CALL
If the Agent's status changes, the LCD changes to reflect
the new status.
If an Agent is talking on a non-ACD call, the status is
displayed as
AVAIL
forwarded from the queue to the Agent.
NUMBER OF AGENTS
LOGGED IN : YYY
ID XXXX/NO. WWWW
STAT : ZZZZZZZZZZZZZ
(Available) and ACD calls are
Strata CT ACD Supervisor November 2001
Features