Introduction; Organization - Toshiba Strata CTX Manual

Introduction

This guide provides set up and operating instructions for Strata Automatic Call
Distribution (ACD) System Administrator software. This guide assumes that all of the
proper equipment and set up procedures regarding the Net Server, Voice Assistant and
the Strata ACD requirements have been met.

Organization

Chapter 1 – System Administrator explains how to use the Strata ACD System
•
Administrator software.
Chapter 2 – Strata ACD explains how to use the Strata ACD software.
•
Strata CTX ACD System Administrator 10/04
iii