Toshiba Strata CTX Manual page 25

Table 4 Call Back Behavior (continued)
Operation
Logout on Missed Call from
which Group
Unavailable on Missed Call
Prevent Last Agent Logout/
Unavailable Calls Waiting
Agent List – Use for Linear and
Round Robin Call Distribution
Thresholds Calculation
Preferred Agent
ACD Help
Monitoring Calls
Strata CTX ACD System Administrator
The call back call follows the parameters set for the
queue where the call is attached.
The call back call follows the parameters set for the
queue where the call is attached.
The call back call follows the parameters set for the
queue where the call is attached.
The call back call follows the parameters set for the
queue where the call is attached.
Call back's placeholder is not used in thresholds
calculation.
Preferred Agent feature applied to Call Back's
placeholder.
ACD Help is available to Call Back's calls when the agent
is connected to the caller.
Supervisor is only allowed to monitor Call Back's calls
when the agent is connected to the caller.
10/04
System Administrator
Behavior
Actions Tab
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