Toshiba-Keyset Interface - Toshiba Strata CTX Manual

Strata ACD

Toshiba-Keyset Interface

Toshiba-Keyset Interface
This window shows all of the telephone devices involved in ACD calls and provides
information about the telephone state, type of telephone (keyset), the dialed number,
the Agent ID, and the extension numbers involved with the calls.
³
To access the Toshiba-Keyset Interface window,
double-click on the TKI icon (shown right).
You can also configure the number of seconds (1~99 sec.) the ACD Group name
displays on the LCD. This setting affects all ACD groups and if not changed, defaults
to 10 seconds.
³ To change the display time
1. Highlight a Keyset Type on the Toshiba-Keyset Interface window.
2. Click Setup > Settings. A Settings window displays (shown above) and you can
type in the number of seconds required.
3. Click OK.
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Strata CTX ACD System Administrator
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