Toshiba Strata CTX Manual page 43

 
6. Dial
7. Follow the instructions for exiting and hang up.
Do not record over the default announcements. This announcement is used by
Note
default and will affect all ACD Groups.
Table 6 Basic and Enhanced Default Announcements
ACD Announcement
Model Description
Initial
Announcement
Basic
(Simple)
Periodic
Announcement
Basic
(Simple)
Initial
Announcement
Enh.
(Q Position)
Periodic
Announce men
Enh.
(Q Position)
Initial
Announcement
Enh.
(Wait Time)
Periodic
Announcement
Enh.
(Wait Time)
Strata CTX ACD System Administrator
to record the second segment of the Simple Periodic Announcement.
Ann.
Suffix
01 9901 – "Thank you for calling"
9902 – "Please hold and your call will be answered as quickly
02
as possible"
06 9906 – "All of our Agents are busy serving other customers."
9907 – "Please hold and your call will be answered as quickly
07
as possible."
11 9911 – "Thank you for calling."
12 9912 – "There are" 'x'
13 9913 – "callers ahead of you."
9914 – "Please hold and your call will be answered as quickly
14
as possible."
16 9916 – "Thank you for Holding."
17 9917 – "There are" 'x'
18 9918 – "callers ahead of you."
9919 – "Please hold and your call will be answered as quickly
19
as possible."
21 9921 – "Thank you for calling."
22 9922 – "Your estimated wait time is:" 'MM:SS'
9923 –"Please hold and your call will be answered as quickly
23
as possible."
26 9926 – "Thank you for Holding."
27 9927 – "Your estimated wait time is:" 'MM:SS'
9928 –"Please hold and your call will be answered as quickly
28
as possible."
10/04
System Administrator
Recording Announcements
Default Announcement
33