Program 14-3 Announcement/Music Port And Queue Pattern - Toshiba Strata DK40 Programming Manual

Automatic Call Distribution
Program 14-3
Announcement/Music Port and Queue Pattern
Initialised Default:
(QWHU 3URJ 0RGH 0 6SNU 4 7 +ROG 0 6SNU 6
SELECT = 3
Code (1~5)
ACD Group No.
Processor
DK40
Code 1 Enter the RSTU (or equivalent) port number of the first announcement.
Enter the RSTU (or equivalent) port number of the second announcement if queue pattern has
Code 2 three announcements. (Enter Code 2 assignment only if there are three announcements. Skip
to Code 3 if only two announcements are used for the ACD Group queue.
Enter the second announcement port for two-announcement queue patterns or enter the third
Code 3
announcement port for three-announcement queue patterns.
Enter the RSTU Music Source port number or enter 999 if the music source is a Music-on-Hold
Code 4
(MOH) source.
Enter the announcement number (1~3) of the first announcement that should repeat to calls in
Code 5
queue.
ACD Code 1
Group Announcement
Number 1 Port
01
02
03
04
05
06
07
08
6-26

Program 14-3 Announcement/Music Port and Queue Pattern

All Blanks
ACD Group Numbers
01~08
Code 2
Announcement Announcement
2 Port 2 or 3 Port
+ROG 0 6SNU & & +ROG 0 6SNU &
DATA = Port number of Music or Announcement Source
Enter blanks with Button/LED 01.
Code 3 Code 4
Music Source
Port
Strata DK40 Programming Manual Spring 1999
& +ROG
Port Numbers
000~027
Code 5
Repeat
Announcement No.