Program 14-9 Work Unit Assignments - Toshiba Strata DK40 Programming Manual

Automatic Call Distribution
Program 14-9
Work Unit Assignments
Initialised Default:
(QWHU 3URJ 0RGH 0 6SNU
SELECT = 9
SELECT = ACD Group No.
Program 14-9 Overview
This program selects the length of the Work Unit code for each ACD Group.
Agents talking on an ACD call can press the :RUN 8QLW button and enter a Work Unit code
(1~15 digits) for each call. The outside caller cannot hear the code, so conversation is not
interrupted.
SMIS only records (Peg) one or two digit Work Unit codes. SMDR can record 1~15 digit
Work Unit codes. If multiple work unit codes are entered on the same ACD call, only the last
code entered will be sent to SMDR; however, SMIS will register all Work Unit codes entered.
The Strata DK SMDR data will send up to 15 Work Unit digits in the Account Code data field
of the standard DK SMDR output. MIS (TTY) data will send only 1- or 2-digit Work Unit
codes.
When the :RUN 8QLW button is pressed on the Agent telephone, the LCD shows "ENTER
STRK DIAL". The Agent must enter the number of digits assigned in this program to allow a
work unit peg to be sent to SMIS. Any number of digits entered (even if less than assigned in
this program) will be sent to SMDR when the ACD call is ended.
6-42
account digits for each Group = 02
4 7 +ROG 0 6SNU <
Processor
DK40
ACD Group No.
01
02
03
04
05
06
07
08

Program 14-9 Work Unit Assignments

+ROG 0 6SNU &
DATA = Account Digits (01~15)
ACD Group Numbers
01~08
Number of Work Unit Digits
Strata DK40 Programming Manual Spring 1999
& +ROG 0 6SNU & & +ROG