Program 14-3 Overview - Toshiba Strata DK40 Programming Manual

Program 14-3 Announcement/Music Port and Queue Pattern

Program 14-3 Overview

This program is used to make announcement/music port and queue pattern assignments. All
announcement devices (digital announcers) must connect to standard telephone ports (RSTU,
PSTU).
The music source can be the MOH source connected to the RCTU RCA jack or connected to
a standard telephone port.
Each ACD Group can have from one to three announcements and a separate music source.
Announcements and/or music sources can also be shared in any combination between ACD
Groups
Code 1: Announcement Port One
Assigns the port that will be connected to the digital announcer that should be activated first
when a Exchange line call enters the ACD Group queue. Code 1 always assigns the first
announcements in a queue pattern. Skip Code 2 and Code 3 programming if only one
announcement is used for the ACD Group queue.
Code 2: Announcement Port Two
Assigns the port to which the second announcement device connects in a three-announcement
queue pattern. If only two announcements are used for the ACD Group queue, skip to Code 3.
Code 3: Assigns Port for Second or Third Announcement Device
Assigns the port to which the second announcement device connects in a two-announcement
queue pattern. Or, it is the port connected to the third announcement device in a three-
announcement queue pattern.
Code 4: ACD Queue Music Source Port
Assigns the station port or RCTU MOH jack to which the ACD queue music source is
connected. The music is sent to callers in the ACD Group queue during the time intervals set
in Programs 11-51, -52, and -53, or continuously until an Agent answers or the call overflows
(see Non-repeating Queue Announcement following Program
Code 5: Select Repeat Enactment for Queue Pattern
After the last music timer (11-51, -52, or -53) in the queue pattern expires, the queue pattern
announcements and music can be repeated to callers starting with announcement 1, 2, or 3.
Use Code 5 to select which announcement to start the repeat queue pattern process. The
queue pattern is repeated until an Agent answers, the call overflows per
caller hangs up, or the disconnect timer expires (Program 11-9). The queue pattern can be set
to repeat or not repeat announcements, depending on the options set in Program 14-5
Flowcharts
Strata DK40 Programming Manual Spring 1999
(see Flowcharts 6-8~6-10, later in this chapter).
6-8~6-10, later in this chapter).
Automatic Call Distribution
14-5).
Program 14-4, the
(see
6-27