Program *10 Overview - Toshiba Strata DK40 Programming Manual

Automatic Call Distribution
ACD Group
05
05
05
05
05
05
05
05
05
05
ACD Group
07
07
07
07
07
07
07
07
07
07

Program *10 Overview

This program assigns DDI numbers to ring specific ACD groups. Each ACD group can have
up to a maximum of 10 different DDI numbers assigned to ring it. These DDI numbers can be
1 - 4 digits in length. To assign each ACD group with the 10 different DDI numbers a 'Tag'
method of entry is used. Each ACD group has 10 'Tag' numbers (0 ~ 9).
Example:
To program telephone number 01932 833500 to call ACD group 01, the ACD group number
is entered followed by the first available 'Tag' number (0 in this case) and then the DDI digits
(500). If a second DDI number was to be programmed to ring ACD group 01, then 'Tag' 1
would be used and so on.
Notes 1. ETSI may send the full CPN, in this case match the last 3 or 4 digits.
6-10
Tag No. DDI Digits
0
1
2
3
4
5
6
7
8
9
Tag No. DDI Digits
0
1
2
3
4
5
6
7
8
9
2. Additional DDI numbers can be entered using
logical trunk number to ring the ACD groups using
Program *10 ACD Group DDI Ringing Assignments
ACD Group
06
06
06
06
06
06
06
06
06
06
ACD Group
08
08
08
08
08
08
08
08
08
08
Strata DK40 Programming Manual Spring 1999
Tag No. DDI Digits
0
1
2
3
4
5
6
7
8
9
Tag No. DDI Digits
0
1
2
3
4
5
6
7
8
9
Program *11 and assigning the
Program 14-0.