Canon imagePRESS C800 Series Technical & Service Manual page 130

Error messages and conditions
Co Type
de
5 Machine Recoverable
Error (MRE)
7 Operator Recoverable
Error (ORE)
9 Warning (WAR)
The table shows the error type, the full name, the description and how to recover the error.
Error code
11015
11501
11502
11504
11506
11520
11526
11529
130 Chapter 10 - Troubleshooting
Description
This error type is used for the prob-
lems where you can restart the ma-
chine. (Causes no more machine
damage or damage to the customer /
environment). When some errors oc-
cur a second time, the error becomes
a Permanent Error.
This errors type is used when panels
are open or when paper is jammed.
Follow the instruction (pictures) on
the operator panel to solve the prob-
lem.
A warning for the service engineer,
detection of a small machine failure.
The warning is logged in SDS. (The
user will not see the warning)
Problem
Incorrect installation
Inconsistent configu-
ration
Message "No OS
found"
Message "HDD2 fail-
ure"
Software failure
Lost logical command
connection with en-
gine
No Logical Command
Connection with Print
Engine
Lost Physical Com-
mand Connection with
Print Engine
No Physical Connec-
tion with On/Off Con-
troller
Action
Create new USB stick with system software. Re-install
the software
Replace HDDs and re-install system software.
Replace HDDs
Reboot the system. Check the error history (Service
Mode) the description. Contact your Service representa-
tive.
11504 Error Screen behaviour on page
Also see
Check your Ethernet cross-over cable. Reboot the sys-
tem.
Check your Ethernet cross-over cable. Reboot the sys-
tem.
Check your Ethernet cross-over cable. Reboot the sys-
tem.
Check connection between operator panel and PRISMA-
sync controller.
Check if the correct AUX control board is installed (verify
the if the part number is valid for the used system).
Recovery
Switch the print engine
OFF, wait ± 20 seconds and
switch the print engine ON.
Follow the job recovery in-
structions on the display of
the operator panel.
These errors are saved for
service only.
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