Bosch ProControl Gateway Installation Instructions Manual page 17

ON/OFF
indicator Possible cause
Constantly During commissioning or
red factory reset: neither BUS
nor LAN connection
available.
Otherwise: internal fault.
Flashing LAN cable not connected. ▶ Make LAN connection.
red
Router is switched off.
DHCP is disabled.
Manually set MAC filter
prevents IP address being
issued.
No IP address available for
the module.
LAN cable faulty.
Alternating BUS and LAN connection
red and separated after
green commissioning.
Constantly LAN connection
orange established; no access to
Bosch server via internet.
Flashing Heat source switched off. ▶ Switch ON heat source.
green
BUS initialisation lost.
Module not connected to
BUS system.
Maximum cable length for
BUS connection exceeded.
Short circuit or cable break
in the BUS connection.
Constantly No faults.
green
Table 12 Fault table
1) See manufacturer's instructions.
Faults affecting the functionality of the app are also
shown in the app, (e.g. no connection to XMPP server, no
connection to the ProControl gateway, wrong
password, etc.).
ProControl Gateway
Remedy
▶ Disconnect module from
power supply.
▶ Make the BUS and LAN
connections.
▶ Recommission module.
▶ Replace module.
1)
▶ Switch ON router .
1)
▶ Enable DHCP at router .
▶ Setting the MAC filter for
the printed MAC address
( Fig. 13,
[1], page 100).
▶ Check router
1)
configuration .
▶ Replace LAN cable.
▶ Disconnect module from
power supply.
▶ Make BUS and LAN
connections.
▶ Recommission module.
▶ Disconnect module from
power supply for 10
seconds and
recommission it.
-or-
▶ Establish internet
1)
connection .
-or-
▶ If internet access for the
router is periodically
blocked, remove the
1)
timeout .
-or-
▶ Open ports 5222 and
1)
5223 .
▶ Resetting personal
settings (Reset).
▶ Make BUS connection.
▶ Make shorter BUS
connection.
▶ Check BUS connection
and repair if required.
Standard operation.
Troubleshooting | 17
6 720 805 490 (2015/06)