Available/Unavailable Agent For A Ucd Group; Ucd Agent In Service Out Of Service - Siemens HiPath 1100 User Manual

Functions used when receiving calls
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qhdf
rhdf
GRP avail/unavail.
qhdg
rhdg
IN SERVICE / OUT
IN SERVICE / OUT
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Available/Unavailable agent for a UCD group

Activates an agent to start receiving calls within a group
or to stay away from the group, for example, in the
event of a meeting.
Available/Unavailable agent
n
Lift the handset.
Enter the code to become available in the UCD group.
(*402)
or
Enter the code to become available or unavailable in the
UCD group. (#402)
or
Press the "UCD GP AVAIL/UNAV" key
w
Wait for a confirmation tone.
t
Replace the handset.

UCD agent in service out of service

This allows an agent to resume receiving calls in a group
once he/she is available again.
Or it prevents an agent from receiving calls within a
group when he/she is busy with a request, such as a
customer's inquiry.
Agent In Service/Out of Service
n
Lift the handset.
Enter the code to switch the status to in service or out
of service. (*403)
or
Enter the code to remove the extension from the ser-
vice. (#403)
or
Press the "IN SERVICE/OUT OF SERVICE" key.
or