Panasonic BB-HCS301A Troubleshooting Manual page 9

Problem
The Top page is • The default gateway address may be wrong.
displayed on the
LAN, but not
displayed from
the Internet.
• UPnP
• Port forwarding is not enabled on the router (see page 57 of the
Operating Instructions on the Setup CD-ROM).
• Firewalls such as packet filtering on the router are blocking
access to this product.
• You are accessing this product with an IP address for local
access to this product.
Authentication • User name and password for the administrator or general users
windows are have been changed.
consecutively
displayed.
Only half of the • You are using Internet Explorer 4.xx or lower.
image is
displayed.
All manuals and user guides at all-guides.com
Cause and Remedy
Set the correct default gateway address (see page 37 or
page 41 of the Operating Instructions on the Setup CD-
ROM).
is disabled on the router.
TM
Enable UPnP on the router following the router manual.
TM
Enable port forwarding seeing the router manual for details.
Set the router to allow access to this product seeing the
router manual for details.
Access this product with the global IP address of the router
and port number of this product.
Close the web browser, and access this product again.
Upgrade Internet Explorer to version 6.0 or greater.
[For assistance, please call: 1-800-272-7033]
Troubleshooting
9