Panasonic BB-HCM381A Troubleshooting Manual page 10

Troubleshooting
Problem
The camera
cannot be
accessed on the
LAN.
The camera can
be accessed on
the LAN, but
cannot be
accessed from
the Internet.
10
• The connected router does not have a loopback feature.
→ Access the camera with local network IP address.
• The wrong IP address class is assigned to the camera.
→ If you access the camera on the LAN, the PC IP address
and the camera IP address must be set in the same class.
Set the camera IP address same as the class of the PC IP
address (see page 179 of the Operating Instructions on the
CD-ROM).
• The web browser is accessing a proxy server.
→ Set the web browser to access the Internet directly (see
page 186 of the Operating Instructions on the CD-ROM).
• The camera was accessed on the same LAN by entering the
registered URL (or the router's global IP address) when using
a DynamicDNS service.
→ To access a camera on the same LAN, use the address for
its local network address.
• The default gateway address may be wrong.
→ Set the correct default gateway address (see page 48 or
page 53 of the Operating Instructions on the CD-ROM).
• UPnP™ is disabled on the router.
→ Enable UPnP™ on the router following the router manual.
• Port forwarding is not enabled on the router (see page 69 of
the Operating Instructions on the CD-ROM).
→ Enable port forwarding following the router manual.
• Firewalls such as packet filtering on the router are blocking
camera access.
→ Set the router to allow access to the camera following the
router manual.
• You are accessing the camera using a local IP address.
→ Access the camera with the global IP address of the router
and port number of the camera.
Cause and Remedy