Panasonic BB-HCM381A Troubleshooting Manual page 12

Troubleshooting
Problem
The Top page or
image is not
displayed on the
cell phone.
A gray screen is
displayed.
Video suddenly
changes to still
images.
12
• Only the IP address and port number are entered.
→ Enter "/mobile" after entering "IP Address:Port Number".
• A 320 x 240 resolution image is not displayed.
→ Cell phones do not support 320 x 240 resolution images.
• The file size of the image is exceeding the capacity of the cell
phone.
→ View the image at 160 x 120 resolution.
• The cell phone supports only XHTML.
→ Enter "/mobileX" by following an IP address and port
number.
• There are currently more than 30 different users trying to
access the video (Motion JPEG).
→ Reduce the number of users accessing the camera to
below 30, or change the video to still images.
• Operation time has been specified.
→ A gray screen is displayed outside the operation time. This
is normal.
• The video (Motion JPEG) display period is set on the General
User page.
→ To view video continuously, set [Unlimited] for the limit
continuous motion JPEG (see page 93 of the Operating
Instructions on the CD-ROM).
Cause and Remedy