Panasonic BB-HCM381A Troubleshooting Manual page 11

Problem
Authentication
windows are
consequently
displayed.
Only half of the
image is
displayed.
The camera
image is not
displayed, or not
displayed
properly.
Camera images
are not displayed
on the Multi-
Camera page.
The error
message
"ERROR CODE
(4/12002)" is
displayed, and
the image is not
displayed.
• The user name and password for the administrator have been
changed. Or the user name and password for the general
users have been changed.
→ Close the web browser, and access the camera again.
• You are using Internet Explorer 4.xx or lower.
→ Upgrade Internet Explorer to version 6.0 or greater.
®
• ActiveX Controls are not installed in Internet Explorer.
→ ActiveX Controls should be installed to display video
(Motion JPEG). For the ActiveX Controls installation
method, see page 20 of the Operating Instructions on the
CD-ROM when using Microsoft
Pack 2, or see page 19 of the Operating Instructions on the
CD-ROM when using other operating systems.
• The network is congested.
→ Pages may not be displayed immediately. Wait for a
moment.
• The web browser is accessing a proxy server.
→ Set the web browser to access the Internet directly (see
page 186 of the Operating Instructions on the CD-ROM).
• The images may not be displayed if private IP addresses and
global IP addresses (or domain names) are mixed on the
Multi-Camera page.
→ To view the images within the LAN, set the Multi-Camera
page using private IP addresses. To view the images from
the WAN side, set the Multi-Camera page using global IP
addresses (or domain names).
• A wrong IP address or domain name may be set on the Multi-
Camera page.
→ Set the correct IP address or domain name.
• If the correct IP address or domain name was already set, the
network connection may be timed out.
→ Access the network when it is less busy, or close other
software that is connected to the network.
Cause and Remedy
®
Troubleshooting
®
Windows XP Service
11