Panasonic BB-HCM381A Troubleshooting Manual page 25

Problem
E-mail or FTP
transfer cannot
be performed in
transport mode.
*1 SA (Security Association) refers to establishing a secure connection for an encrypted
communication that uses IPsec or IPv6 by exchanging and sharing information such as the
encryption scheme and key before communicating, or refers to an established virtual
encrypted communication pathway.
• The network settings are not set correctly.
→ Cancel the IPsec settings on the server, PC and camera,
and check that camera images can be transferred. If they
can be transferred, the IPsec settings were not set
correctly. Set them correctly (see page 60 of Operating
Instructions on the CD-ROM).
• The pre-shared key is not set correctly.
→ Set the same pre-shared key for the camera, and server
(see page 60 of the Operating Instructions on the CD-
ROM).
• There is an e-mail server or FTP server within the tunnel mode
network.
→ Transport mode and tunnel mode cannot be used at the
same time. Cancel the e-mail server or FTP server's IPsec
settings, and communicate using tunnel mode.
• Either the server's SA*
→ Restart the camera.
Cause and Remedy
1
or camera's SA is not established.
Troubleshooting
25