Troubleshooting - Dell WH1022 User Manual

Troubleshooting

Problem
No audio from headset
Echo heard from the Mic
Buzzing noise heard on calls
Unable to hear audio clearly
Computer speakers playing
audio despite having the
headset plugged in.
12 Troubleshooting
Possible solutions
1. Unplug and re-plug the headset to the computer.
2. Test on an alternate device if available.
1. Adjust the volume on your computer or on the
host software.
2. Adjust the mic boom so that it is not too close
to your mouth.
Check the 3.5mm audio jack by unplug and plug back,
if the status remain, try rotate the audio jack.
1. Adjust Mic closer to your mouth.
2. Adjust the microphone volume on the adapter or adjust
the microphone type on the selected adapter.
3. Unplug and re-plug the headset to check again.
Please check the "Setting>System>Audio>Select Output
Device" and select "Dell Stereo Headset".