Troubleshooting - Dell Alienware AW520H User Manual

Troubleshooting

Problems
Headset has no sound
The person on
the other end
cannot hear me
Abnormal sound
is coming out of
the headset
Possible solutions
Ensure that the audio player is playing music, and that
the computer volume and media player volume are not
muted.
Check playback device menu on the computer, and
ensure that the default device is set to AW520H.
Check playback setting on the computer, and ensure
that the default device is set to AW520H.
Test the headset on another computer.
Ensure that the microphone is positioned approximately
2 cm from your mouth.
 Ensure that the microphone is not muted.
Check recording device menu on the computer, and
ensure that the default device is set to AW520H.
Ensure that the 3.5 mm audio adapter is connected to
the USB-A connector on your headset.
Ensure that the 3.5 mm adapter end is connected to
the playback device.
Check if something is obstructing the headset.
Adjust the volume level up and down, and check if
the abnormal sound changes.
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