Troubleshooting - Dell Alienware AW720H User Manual

Troubleshooting

Problems
Headset has no sound
The person on
the other end
cannot hear me
Possible solutions
 Ensure that the headset is turned on, and properly
connected through the wireless dongle or Inline
audio cable.
 Ensure that you're not using the headset with Inline
audio connection while charging.
 Ensure that the audio player is playing music, and
that the computer volume and media player volume
are on and not muted.
 Click the volume icon on your computer. Adjust the
volume level on the volume bar.
 Check the playback setting on the computer, and
ensure that the default device is set to DEVICE
NAME.
 Check the headset is within range (10 m) of the
wireless dongle.
 Check wireless connection is good.
 Check that the headset is connected to wireless
dongle (recommended mode) on your computer
during game.
 Ensure that the microphone is positioned close to
the mouth.
 Ensure that the microphone is not muted. The mute
light on boom microphone should be off.
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