Motorola VC70N0 Product Reference Manual page 175

Vehicle Computer Problems (Continued)
Table 10-1
Symptom
No sound is heard when
you tap the touchscreen
or press a key.
Missing pixels on the
display.
COM1 or COM2 port is
not working.
No response when
ActiveSync is initiated.
No keys are working on
the optional or built-in
keyboard.
COMM LED is off.
Vehicle computer cannot
find any Bluetooth
devices nearby.
Possible Cause
Volume is turned down.
Application currently running disabled
the sound.
Faulty speaker.
The optional external speaker cable is
connected without the speaker.
Faulty LCD.
Another application, ActiveSync or
SerialWedge is using the port.
ActiveSync cable not connected
properly.
ActiveSync is not configured properly.
The optional keyboard is not properly
connected to the vehicle computer.
The application does not require
keyboard input.
Vehicle computer is not responding.
Lost network connection.
COMM LED is turned off.
Too far from other Bluetooth devices. Move closer to the other Bluetooth device(s),
The Bluetooth device(s) nearby are
not turned on.
The Bluetooth device(s) are not in
discoverable mode.
Maintenance 10 - 5
Action
Adjust the volume in the Control Panel.
Configure the application to enable the sound.
Contact Motorola Enterprise Mobility Support.
See
Service Information on page
Connect the external speaker, or, disconnect
the cable.
Contact Motorola Enterprise Mobility Support.
See
Service Information on page
Stop the application using the port, disconnect
the ActiveSync cable from the host, or change
the SerialWedge COM port setting.
Connect the ActiveSync cable.
Configure ActiveSync in the Control Panel. See
Setting Up an ActiveSync Connection on the
Host Computer on page 6-3.
Check the cable connections between the
keyboard and the vehicle computer.
Configure the application to use the keyboard.
Warm boot the vehicle computer.
If problem continues, contact Motorola
Enterprise Mobility Support. See
Information on page xiv.
Enable the COMM LED using the Control
Panel. See
COMM LED on page 3-3
within a range of 10 meters.
Turn on the Bluetooth device(s) you wish to
find.
Set the Bluetooth device(s) to discoverable
mode. If needed, refer to the device's user
documentation for help.
xiv.
xiv.
Service