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13
Troubleshooting
Only qualified technicians
the device may greatly endanger the user (electric shock, fire hazard). Devices which have been altered or
tampered with no longer comply with their license and may not be used. In case of accident (e.g. damage to
housing, terminals, modules or power supply, or exposure to liquids or foreign substances), turn the device off
immediately, unplug the power cord and inform the Customer Service. As a matter of principle, the user is not
permitted to install or remove modules.
1
Authorized/ qualified personnel refers to persons familiar with the setup, installation, commissioning, and operation of the product
and who hold certification for their respective skills.
If SICAM Q80 7KG8080 can't be activated
13.1
Check the power supply and the fuses (below the power switch).
After deactivating the device, wait at least 10 seconds before switching it on again.
Switch the system off and disconnect all lines except the power supply. Then try again to switch the unit on.
13.2
Error message when starting operating software
Check the connection between SICAM Q80 7KG8080 and your PC – chapter 2. Have you specified the correct
connection type (Ethernet, TCP/IP, PPP)? Observe the specifications on the type plaque.
After reactivating SICAM Q80 7KG8080, select in the dialog "Start/Stop network analysis" the command disconnect
and subsequently the command connect.
The hardware parameters are only imported after an initial connection to the device.
13.3
Device not found or measurement data is not displayed
Error message 103 – Check the SICAM Q80 7KG8080 <=> PC connection and the power supply.
If your device isn't found in a Network search, read the notes in
13.4
Error messages when saving to the internal Disk
For problems with Compact Flash cards, proceed as follows:
1. Format the medium using a PC.
2. Run the service program SCANDISK on the CF-card. Scandisk can be called from the Windows Explorer =>
Right-click the mouse on the drive => Properties => Tools.
1
are allowed to make repairs on the device! Unauthorized opening or incorrect repair of
Troubleshooting
Getting started
.
21
Power Quality Recorder SICAM Q80 7KG8080, Operating instruction
E50417-B1074-C419-A2, Release 12.01.2015
E-65
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