Troubleshooting; Before Calling For Service - LG A9 Series Owner's Manual

TROUBLESHOOTING

Before Calling for Service

Troubleshooting Guide
Save time and money by checking the following before calling for service.
Symptoms
Battery is fully discharged.
The appliance
• Charge the battery.
does not
Appliance is turned off.
operate.
• Press the power button to turn on the appliance.
Dust bin is full of dust.
• Empty the dust bin.
Filters are clogged.
• Clean the pre-filter and the exhaust filter.
Suction power is
too weak.
Inlet is clogged.
• Remove any foreign objects from inside the product body or the extension pipe.
Foreign object is on rotating brush, or in inlet port.
• Remove any foreign objects (thread, hair) from the rotating brush or the inlet port.
Power adapter is not connected to the charging station.
• Plug the adapter firmly into the charging station.
The product
Power cord is unplugged.
body does not
appear to be
• Plug the power cord securely into the charging station.
charging.
Foreign object is on the charging terminals.
• Remove dirt or foreign objects from the charging terminals with a dry cloth.
Appliance was purchased within the last 3 months.
• The cleaner may emit a smell of rubber for about 3 months after purchase.
Dust bin is full of dust.
• The dust in the bin may cause some odor. Empty the bin and clean it.
Foreign object is on the filter.
• The filter may emit an odor if it has not been cleaned for some time. Clean the
pre-filter and exhaust filter regularly.
Pre-filter was installed while damp or wet.
A strange odor is
coming from the
• Wash the pre-filter with running water. To avoid odor, allow the pre-filter to dry
appliance.
completely in a well-ventilated area out of direct sunlight for at least 24 hours
before reassembling.
Exhaust filter was installed while damp or wet.
• Wash the exhaust filter with running water. To avoid odor, allow the exhaust filter
to dry completely in a well-ventilated area out of direct sunlight for at least 24
hours before reassembling.
Foreign object is on the dust inlet of the mop nozzle.
• Wet dust in the mop nozzle may result in odor. Make sure to wipe the dust inlet of
the mop nozzle with a wet wipe after each use.
Possible Causes & Solution
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