LG A937KGMS.EIGELGA Owner's Manual page 33

Problem
The appliance turns Battery is not fully charged.
off unexpectedly or
• The battery must be fully charged before cleaning. If the problem persists when the
by itself after the
motor speed
fluctuates
repeatedly. Foreign object is in the product body, extension pipe, inlet port or nozzle.
• Remove any foreign objects from the product body, extension pipe, inlet port or nozzle.
Filters are clogged.
• Clean the pre-filter and the exhaust filter.
The rotating brush Brush is improperly installed.
does not rotate.
• Remove the brush, clean it if necessary and attach it again.
Foreign object is on rotating brush.
• Remove any foreign objects from the rotating brush.
Mop Nozzle
Problem
The mop plates do Mop pads are improperly installed.
not rotate.
• Remove the mop pads, clean them if necessary and attach them again.
Mop nozzle is pressed too hard against the floor.
• The mop plates stop automatically to protect the product. This is not a failure. Attach the
Foreign object is between mop plates and mop pads.
• Remove foreign objects from the mop plates and press the Power button to resume use.
There is no water Water tank is empty.
coming out of the
• Fill the water tank. Remove the battery or detach the nozzle before filling the water tank.
mop nozzle.
Water tank is improperly attached to mop nozzle.
• Properly attach the water tank to the mop nozzle. Remove the battery or detach the nozzle
Water Adjustment button is set to STOP.
• Press the High or Low Water Adjustment button all the way down. The water will not
The water outlet was clogged by hard water scale or other foreign substances.
• Use a sharp pin to remove the blockage.
There is moisture in Water tank was not allowed to dry completely after use.
the water tank.
• Empty the water tank, set it out of direct sunlight, and allow it to dry completely after use.
The mop makes the Mop pads were not cleaned properly after use.
floor dirty or smells
• Clean the mop pads thoroughly after each use. Using soiled mop pads may make the floor
strange.
battery is fully charged and the pipes and attachments are clear from obstructions, contact
an LG customer information center for service.
mop pads securely to the mop plates and press the Power button to resume use.
before properly securing the water tank to the nozzle.
come out if the button is set to STOP.
dirtier.
Possible Cause & Solution
Possible Cause & Solution
TROUBLESHOOTING 33