Troubleshooting; Before Calling For Service - LG A937KGMS.EIGELGA Owner's Manual

TROUBLESHOOTING

Before Calling for Service

Operation
Problem
Dust emptying The power plug is not connected.
doesn't work.
• Connect the power plug to an outlet.
The Vacuum Cleaner is not properly inserted into the product.
• Remove the Vacuum Cleaner and reinsert it. If it is installed properly, a beep will sound.
Dust emptying operation is stopped.
• When the Dust Emptying Start/Stop button is pressed, the dust emptying operation starts
It is set to automatic or manual dust emptying mode.
• When you purchase the product, the automatic dust emptying mode is set by default.
• When it is in manual dust emptying mode, pressing the Dust Emptying Start/Stop button
Product setting The internal motor of the product is not operating properly .
initialization doesn't
• Disconnect the power plug from the outlet and contact an LG Electronics Service Center.
work even after the
power plug is
plugged in again.
The power supply The power supply has been cut off.
has been cut off.
• Check whether the power plug is connected correctly to the outlet.
• If using a multi-outlet strip, make sure the strip is turned on.
• Check if the breaker is tripped or there is a power outage.
It won't charge. It is not plugged in.
• Plug it into an outlet.
There is a foreign object on the charging terminals.
• After unplugging from the outlet, wipe off any foreign matter from the charging terminal
The room temperature was 41 °F (5 °C) or less during charging.
• Charging may not work if the temperature where you are charging is 41 °F (5 °C) or less.
The vacuum cleaner is not properly inserted into the product.
• When the vacuum cleaner is properly inserted into the product, a beep sounds. If the beep
The auxiliary battery is not properly inserted into the product.
• Push in the auxiliary battery all the way. When the auxiliary battery is properly inserted,
The product has a The product is purchased within 3 months.
strange smell.
• The odors from manufacturing the product should be gone within 3 months.
from the beginning.
When it is in automatic dust emptying mode, the dust emptying operation starts
automatically whenever the vacuum cleaner is properly inserted into the product.
starts the dust emptying operation after inserting the vacuum cleaner into the product,
with a dry cloth.
Before use, fully charge the vacuum cleaner at a temperature above 41 °F (5 °C).
does not sound, reinsert the vacuum cleaner.
the auxiliary battery icon flashes.
Possible Cause & Solution
TROUBLESHOOTING 25