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Symptoms
UVnano is set, but the UV
icon is not displayed on the
status display. (The relevant
contents apply only to
models that use the UVnano
LED.)
The temperature and
humidity displayed are
different from those
displayed by other products.
Odor
Symptoms
A strange odor comes out of
the air outlet as well as the
filter.
Causes and Solutions
Is nothing displayed on the status panel and the UV?
• Set UVnano in the LG ThinQ Application again.
Does UV in the status display flicker?
• It occurs when the UVnano function does not operate normally.
• Check if the filter and the air inlet (cover) are installed correctly.
Does the air continue to flow in from the outside to the location
where the product is installed?
• In an environment where air flows in from the outside, the
temperature and humidity may change continuously.
• The temperature and humidity may vary depending on the structure
of the surrounding environment, such as doors, windows, and
ventilation ducts.
• The temperature and humidity may vary depending on air circulation
even in the same space. Also, the temperature and humidity may
differ from the temperature and humidity measured by other products
and thermo-hygrometers.
Causes and Solutions
Is it the smell right after purchasing the product?
• This is the odor of activated charcoal, and is not harmful. This is
similar to the odor you may experience in a brand new car. It will go
away within a day following use.
Is the product used in a place where there are lots of smoke or
odors?
• If the air purifier is operated after an air freshener, diffuser, or scented
candle has been used, or interior work or wallpaper replacement
have occurred, the filter may absorb and emit an odor. Ventilate the
room first before using the product.
Does the filter have a bad smell?
• The filter replacement cycle may vary depending on the usage
environment. If there is an odor, replace the filter with a new one.
Is it in an environment in which food is prepared?
• If you use the product for a long period of time where you cook or
broil fish/meat, the filter lifespan may be significantly decreased.
• If possible, open a window for ventilation while cooking, and use the
product to remove any odors left following ventilation.
Is it a humid environment?
• The filter may emit an odor if used in a humid environment. Dry the
filter in sunlight before use.
TROUBLESHOOTING
39
SG
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