Lg Thinq - LG Aerotower lite FS15GP Series Owner's Manual

40 TROUBLESHOOTING

LG ThinQ

Symptoms
The product and the
smartphone cannot be
connected through Wi-Fi.
Causes and Solutions
Is the Wi-Fi password used to connect to the smartphone correct?
• Press the Settings button on your smartphone, and then find your
Wi-Fi in the network list. Press and hold the button to select [Clear
Network], and then proceed with product registration again from the
beginning.
Is your smartphone using mobile data rather than Wi-Fi?
• In the smartphone's settings, turn off Mobile Data, turn on Wi-Fi, and
then register the product.
Does the name (ID) of the wireless router contain Korean or special
characters?
• Set the name (ID) of the wireless router as a combination of numbers
and English letters. Wi-Fi connection may be difficult if you enter
Korean or special characters.
Is the frequency of the wireless router not 2.4GHz?
• When connecting the product via Wi-Fi, only a 2.4GHz network can
be used. Set the wireless router to 2.4GHz and then connect. To
check the frequency of your wireless router, contact your Internet
carrier or router manufacturer.
Are the product and the wireless router too far apart?
• If the distance between the product and the wireless router is too
great, the wireless signal may be weak, and the connection may not
be smooth. Move the wireless router closer to the product.
SG