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TROUBLESHOOTING
Problem
The screen "locks", or
the P-touch labeling
system does not
respond normally.
The display remains
blank after turning on
the power.
The LCD messages are
displayed in a foreign
language.
The label is not printed
after pressing the Print
key.
The label is not printed
correctly.
The ink ribbon is
separated from the ink
roller.
The P-touch labeling
system stops while
printing a label.
The label is not cut
automatically.
A tape jam error which
cannot be cleared
despite following
troubleshooting.
What to do when...
Refer to "Resetting the P-touch Labeling System" on page 51
and reset the internal memory to the initial settings. If resetting
the P-touch labeling system does not solve the problem,
disconnect the AC adapter and remove the batteries for more
than 10 minutes.
• Check that the batteries are correctly installed and that the AC
adapter designed exclusively for your P-touch labeling system
(provided) is correctly connected.
• Check that the rechargeable Li-ion battery is fully charged.
Refer to the Quick Setup Guide to select your desired language.
• Check that text has been entered and that the tape cassette is
installed correctly with sufficient tape remaining.
• If the tape is bent, cut off the bent section and thread the tape
through the tape exit slot.
• If the tape is jammed, remove the tape cassette and then pull
out the jammed tape and cut it. Check that the end of the tape
passes through the tape guide before reinstalling the tape
cassette.
• Remove the tape cassette and reinstall it, pressing it firmly until
it clicks into place.
• If the print head is dirty, clean it with a cotton swab or optional
print head cleaning cassette (TZe-CL4).
If the ink ribbon is broken, replace the
tape cassette. If not, leave the tape
uncut and remove the tape cassette,
then wind the loose ink ribbon onto the
spool as shown in the figure.
1. Spool
• Replace the tape cassette if striped tape is visible, as this
indicates that you have reached the end of the tape.
• Replace all batteries or connect the AC adapter directly to the
P-touch labeling system.
• Check the Cut Option setting. For details, refer to "Tape Cutting
Options" on page 13.
Alternatively, press the Feed & Cut key to feed and cut the
tape.
Please contact Brother customer service.
Refer to the Quick Setup Guide for the contact information.
Solution
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What to do when...
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