Epson ActionNote 866C User Manual page 97

If the suggestions here do not solve the problem, perform the
steps below to identify your system and make a note of any
error messages your computer displays. Then contact your
Authorized EPSON Servicer or call the EPSON Connection at
(800) 922-8911 (in the U.S.) or (800) GO-EPSON (in Canada).
ldentifying Your System
When you request technical assistance, be ready to provide the
serial number of your computer, its system BIOS version
number, its configuration (including the types of disk drives
and options), and the names and version numbers of any
software programs you are using.
Use these guidelines to gather information about your system:
Serial number
System BIOS
version
System
configuration
Windows version
5-2 Troubleshooting
Look on the underside of the
computer to find the serial number.
Restart your system. The computer
displays the system BIOS version
number as it performs power-on
diagnostics.
Press F8 during start-up; write down
the BIOS version number and the
configuration settings shown on the
Setup screens.
When your computer has loaded
Windows, select Help from the menu
bar. Then select About Program
Manager to see the version number.