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MN002465A01-AN
Appendix A : Service Information
Appendix A
Service Information
Only Motorola Solutions I.S. trained personnel who are aware of the special parts required and the
procedures necessary to maintain the ATEX/IECEx conformance of the product can repair Motorola
Solutions ATEX/IECEx certified radios. The Motorola Solutions internal service centers undergo
regular training and receive a Motorola Solutions internal certification that enables them to conduct
ATEX repairs.
Refer to
Repair on page 12
Level 1 Maintenance
This manual covers Level 1 Maintenance.
You replace the transceiver and/or accessories and send the faulty transceiver and/or accessories to
higher level of maintenance.
The radios are programmed at the factory. They cannot be tuned at the field service level.
Level 2 and Level 3 Maintenance
Level 2 and Level 3 Maintenance can only be done at the Motorola Solutions Service Center/Depot. To
find out more about Motorola Solutions Service Center, visit http://www.motorolasolutions.com/.
NOTE:
For radios that are stored for more than 6 months in Distribution Center, it is recommended
to stimulate the radios registration or link to Base Station. Refer to
page
32. Repeat for every 6 months for radios that continued to be kept in storage.
Replacement Parts
Damaged parts are replaced with identical replacement parts. For complete information on ordering
required parts and kits, contact your local customer service representative.
A.1
Service Information
Technical & Repair Support (for Contracted Customers Only)
If you would like to contact the Motorola Solutions Customer Care team, use the appropriate contact
details below. Please be prepared to provide your contract number, product serial numbers, and
detailed issue description for a faster response and a resolution. If the support request is Technical
Support related, the request will be handled by the Technical Support Operations (TSO) team. This
team of highly skilled professionals provides Technical Support to help resolve technical issues and
quickly restore networks and systems. If you are unsure whether your current service agreement
entitles you to benefit from this service, or if you would like more information about the Technical
or Repair Support Services, contact your local customer support or account manager for further
information.
Contact Details
Technical Requests:
techsupport.emea@motorolasolutions.com
Repair Support:
repair.emea@motorolasolutions.com
72
for more details.
Test Setup and Testing on
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