Solving Network Problems - HP Point of Sale rp5000 Troubleshooting Manual

Solving Network Problems

Solving Network Problems
Problem
Wake-on-LAN feature is
not functioning.
Network driver does
not detect network
controller.
Network status link light
does not turn on or it
never flashes.
✎
The network status
light is supposed to
flash when there is
network activity.
Troubleshooting Guide
Some common causes and solutions for network problems are listed
in the following table. These guidelines do not discuss the process of
debugging the network cabling.
Cause
Wake-on-LAN is not
enabled.
Network controller is
disabled.
Incorrect network driver.
No active network is
detected.
Network controller is not
set up properly.
Network driver is not
properly loaded.
System cannot autosense
the network.
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Troubleshooting Without Diagnostics
Solution
Use the Network control
application to enable
Wake-on-LAN. See the Desktop
Management Guide on the
Documentation CD.
Run Computer Setup and enable
network controller.
Check the network controller
documentation for the correct driver
or obtain the latest driver from the
manufacturer's Web site.
Check cabling and network
equipment for proper connection.
Use the Network control
application to verify that the device
is working properly. See the
Network & Internet
Communications Guide on the
Documentation CD.
Reinstall network drivers. See the
Network & Internet
Communications Guide on the
Documentation CD.
Disable auto-sensing capabilities
and force the system into the
correct operating mode. See the
Network & Internet
Communications Guide on the
Documentation CD.
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