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Issue 5.0
Serial Call
Serial Call transfers a call so it automatically returns to the transferring extension.
Serial Calling saves transferring steps between users. For example, a Customer
Service Representative (CSR) has a client on the telephone who needs technical
advice. The CSR wants to send the call to Technical Service, but needs to advise the
client of certain costs when Technical Service is done. Rather than transferring the
call back and forth, the CSR can use Serial Call to Technical Service and announce,
"I have Ted on the telephone. I need to talk to him again. Just hang up when you're
done, and I'll get him back."
Single Line Telephones, Analog 500/2500 Sets
The system is compatible with 500 type (Dial Pulse) and 2500 type (DTMF) analog
single line telephones (SLTs). You can install single line telephones as On-Premise or
Off-Premise extensions. Single line telephone users can dial codes to access many of
the features available to multiline terminal users. With single line telephones, you can
have your system simulate PBX operation.
There are 320 single line telephones available (this number may be restricted due to
system power requirements).
When installing single line telephones you must have:
DTMF Dial Out Timer Added
A program is added for DTMF dialing, Program 20-03-07 : System Options for Single
Line Telephones
Program 20-03-03 : System Options for Single Line Telephones – SLT DTMF Dial to
Trunk Lines is set to 0 (receive all digits before sending), the system follows the
timers in Program 20-03-04 and Program 20-03-07.
The timer in Program 20-03-04 System Options for Single Line Telephones – Dial
Sending Start Time for SLT or ARS resets when the user dials another digit.
The timer in Program 20-03-07 does not reset when a digit is dialed. The user must
finish dialing all the digits before this timer expires (entries: 0~64800 seconds,
default: 0).
SLT Adapter
The SLT (Single Line Telephone) Adapter allows a port of a CD-8DLCA, PZ-8DLCB,
CD-16DLCA or CD-LTA to support a single line telephone. A single line telephone
can be connected to the DLC port using the SLT Adapter and 2-wire cable. 64
SLTII(1)-U ADP Single Line Telephone Adapters can be installed in the UNIVERGE
SV8100 system.
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A port on an LCA blade for each single line telephone installed.
If you have 2500 sets, at least one block reserved on the CD-CP00-US for
analog extension DTMF reception.
Trunk Call Dial Forced Sending Start Time (Forced Dial). When
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UNIVERGE SV8100
Features
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