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Issue 5.0
Forced Trunk Disconnect
Forced Trunk Disconnect allows an extension user to disconnect (release) another
extension active outside call. The user can then place a call on the released trunk.
Forced Trunk Disconnect lets a user access a busy trunk in an emergency, when no
other trunks are available. Maintenance technicians can also use Forced Trunk
Disconnect to release a trunk on which there is no conversation. This can happen if a
trunk does not properly disconnect when the outside party hangs up.
Group Call Pickup
Group Call Pickup allows an extension user to answer a call ringing another extension
in a Pickup Group. This permits co-workers in the same work area to easily answer
others calls. The user can dial a code or press a programmed Group Call Pickup key
to intercept the ringing call . If several extensions in the group are ringing at the same
time, Group Call Pickup intercepts the call based on the extension priority in the
Pickup Group.
With Group Call Pickup, a user can intercept the following calls:
There are 64 Call Pickup Groups available.
Group Listen
Group Listen permits a multiline terminal user to talk on the handset and have their
voice broadcast over the telephone speaker. This lets the multiline terminal user's
co-workers listen to the conversation. Group Listen turns off the multiline terminal
handsfree microphone so the caller does not pick the co-worker's voices during a
Group Listen.
Handset Mute
Handset Mute is provided to most terminals connected to the UNIVERGE SV8100
system. While talking on the multiline terminal handset, a station user can dial a
feature code or press Mic to mute the transmit speech path. The station user can still
hear the outside (or intercom) voice.
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Forced Trunk Disconnect abruptly terminates the active call on the
line. Only use this feature in an emergency and when no other line
is available.
A call ringing the user's own pickup group
A call ringing another pickup group when the user knows the group number
A call ringing another pickup group when the user does not know the group
number
UNIVERGE SV8100
Features
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