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Issue 5.0
Secondary Incoming Extension
Enhancements
With Version 3000 or higher system software, the appropriate line key page
automatically displays for incoming calls on the DTL-8LD-1 (DESI-less) and
ITL-320C-1 terminals.
Secondary Incoming Extensions (SIEs) are incoming appearance keys of actual
stations assigned in the system. SIE keys are assigned to programmable function
keys and can appear on an individual station, or multiple stations. Incoming internal
calls, ringing DIL/Tie/DID/CO Transfer calls, or call forwarded calls can be picked up
from an SIE.
Secretary Call (Buzzer)
Secretary Call lets two co-workers alert each other without disturbing their work. To
have Secretary Call, both co-workers must have multiline terminals with Secretary
Call buzzer keys. When a user presses their buzzer key, the system alerts the called
extension by sending a splash tone and flashing the called extension buzzer key.
The called user can respond by placing an Intercom call to the calling party.
The called extension buzzer key continues to flash and the splash tone is heard until
either user cancels the Secretary Call. A secretary could use this feature, for
example, to get a message through to the boss in an important meeting. After being
alerted, the boss could call the secretary when it is most convenient.
An extension can have Secretary Call keys for any number of extensions, limited only
by the available number of programmable keys.
Secretary Call Pickup
Secretary Call Pickup lets a multiline terminal user easily reroute calls intended for a
co-worker to themselves. By pressing a Secretary Call Pickup key, the user can have
all calls to a co-worker telephone ring or voice-announce theirs instead. Secretary
Call Pickup is a simplified type of Call Forward with Follow Me for employees that
work closely together. This feature is helpful to customer service representatives that
must frequently cover other clients. When a representative leaves their desk, an
associate could press the Secretary Call Pickup key to intercept all their calls.
An extension can have Secretary Call Pickup keys for any number of extensions,
limited only by the available number of programmable keys.
Selectable Display Messaging
An extension user can select a programmed Selectable Display Message for their
extension. Display multiline terminal callers see the selected message when they call
the user extension. Selectable Display Messaging provides personalized messaging.
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UNIVERGE SV8100
Features
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