Warranty Return Process - NEC 870 - SuperScript B/W Laser Printer Online User's Manual

• Onsite agreements on a yearly or multi-year
basis which ensure priority response from
NEC Customer Service and Support
• Volume onsite agreements that provide
complete maintenance agreement
management services for organizations with
large numbers of NEC printers
• Per-incident repair services that include onsite
service, mail-in service, or carry-in service to a
local service dealer
To discuss an extended warranty or a service
contract, or incidental repair, contact NEC
Customer Service at 1-800-632-4650.
Note: This product requires specific
computer hardware and software
configurations to operate as specified by
NEC. It is the owner's responsibility to
supply these supporting items, and where
necessary, to reconfigure and/or furnish
additional hardware and/or software as
required or specified by NEC to assure
normal product operation. NEC incurs no
obligation to furnish or install said items.
NEC reserves the right to modify or
update SuperScript software as it deems
necessary and to determine distribution
policies for such changes to existing
owners.
Chapter 10: Getting Service and Support

Warranty Return Process

The SuperScript 870 is warranted for two years
from date of purchase under the NEC SuperScript
870 Limited Warranty.
The warranty works as follows:
The customer calls Printer Technical Support at
800-632-4650.
If it is determined that the printer is non-
functional, the support representative will transfer
you to Customer Service to set up the warranty
return process.
The service representative will provide you with
an SR (Service Request) number for return of the
defective printer. You must package the printer in
its original packaging, or equivalent, mark the
package with the SR number, and return it to the
address provided. Upon receipt of the defective
printer, NEC will repair the printer and ship it
back to you within 3 business days.
Note: Many times a simple problem can
be averted without speaking with a
support representative. Please try the
trouble-shooting methods found in
Chapter 9 first.
121