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7
troubleshooting
Installation and Setup
Problem: Measure and Calibrate buttons are disabled.
Solution: The Measure and Calibrate buttons are disabled for any of the following reasons:
No supported calibration sensor was detected.
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No supported display monitor was detected.
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All of the displays have not yet been Verified.
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Problem: Verify Communications operation fails.
Solution: Check that:
Each display is correctly configured to use either then LAN or RS232 interface by confirming the
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EXTERNAL CONTROL setting on the OSD menu.
The MONITOR ID is set correctly on the OSD and matches the value assigned in the software.
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If using RS232:
If using daisy-chaining, confirm that no other displays on the same chain have the same MONITOR ID.
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Make sure that each display is connected via a NULL modem cable and that the correct IN our OUT
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socket on the display is used.
Make sure that no other application or process is using the specified COM port.
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If using LAN:
Make sure that the IP address of each display is set correctly and that each display has a unique IP
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address.
Make sure that the IP address assigned to each display matches those assigned in the software.
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Make sure that no other device on the LAN is assigned the same IP address.
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The IP address of each display must be configured using a web browser. The default IP address is
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192.168.0.10.
Make sure that the displays are on the same subnet as the host PC being used.
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Make sure that there are no firewall settings or antivirus applications that may be preventing the
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application from accessing the LAN.
NEC Display Wall Calibrator - UsEr's GUiDE |
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