Obtaining Warranty Service; Customer Replacement Part - HP D5970A - NetServer - LCII User Manual

Appendix B
h. Obtaining any necessary licenses or permits with regard to information
provided to HP or Reseller;
2. Travel and labor charges for on-site repairs caused by third-party
hardware or software;
3. Loss of, or damage to, an HP NetServer in transit when Customer is
responsible for the transportation charges.
For on-site service, Customer must provide the following:
1. Access to the product,
2. Adequate working space and facilities within a reasonable distance of the
product,
3. Access to and use of all information and facilities determined necessary by
HP or Reseller to service the product, and
4. Operating supplies and consumables such as Customer would use during
normal operation.
When service is being performed on-site, an authorized representative of
Customer must be present at all times. Customer must state if the product is
being used in an environment that poses a potential health hazard to repair
personnel. HP or Reseller may refuse to provide on-site service if HP or Reseller
determines, in its sole discretion, that such product is located in an environment
which poses a potential health hazard to service personnel. HP or Reseller may
require that the product be maintained by Customer personnel under direct HP or
Reseller supervision.

Obtaining Warranty Service

To obtain warranty service, Customer must contact HP or Reseller. The customer
must be prepared to provide the product model number and serial number and
may be required to provide dated proof of purchase.
Depending on the product, warranty repair or replacement may be provided, at
HP or Reseller's sole discretion, at Customer's location or "On-site", by the
Return-to-HP/Reseller process, or by use of the Customer Replacement Part
process.

Customer Replacement Part

Customer replaceable parts, such as the keyboard, mouse, and selected other
products, may be serviced through expedited part shipment. In this event, HP will
Warranty and Software License
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