Common Installation Problems; Troubleshooting Sequence - HP D5970A - NetServer - LCII User Manual

Chapter 11

Common Installation Problems

The following sections contain general procedures to help you locate installation
problems. If you need assistance, it is recommended that you contact your reseller
first. If you require assistance from Hewlett-Packard, refer to Chapter 14 for
information on service and support.
WARNING
Before removing the cover, always disconnect the power cord
and unplug telephone cables. Disconnect the power cord to
avoid exposure to high energy levels that may cause burns
when parts are short-circuited by metal objects such as tools
or jewelry. Disconnect telephone cables to avoid exposure to
shock hazard from telephone ringing voltages.

Troubleshooting Sequence

To troubleshoot an installation problem, do the following:
First make sure that the system is configured properly. Most system
problems are the result of incorrect system and SCSI subsystem
configurations. Check the Setup Utility and, if your HP NetServer is
configured with a disk array, check the Disk Array Utility.
If it is a network-related error, determine if the server has enough memory
and hard disk drive capacity. Consult your network operating
system manual.
Verify that all cables and boards are securely plugged into their
appropriate connectors or slots.
Remove all added options and always change one thing at a time.
If it is a hardware error, follow these steps:
1. Log users off the LAN and power down the server. Remove the HP
NetServer cover.
2. Simplify the HP NetServer configuration to the minimum required: a
monitor, one flexible and one hard disk drive and a keyboard. Remove
all third-party options, and reinstall one at a time, checking the system
after each installation.
3. Boot the system. If the system does not function, refer to the following
procedures. If you get an error message, see the section "Error Messages."
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Troubleshooting