Common Installation Problems; Troubleshooting Sequence - HP D7171A - NetServer - LPr Installation Manual

Chapter 12
For problems with HP TopTools, refer to the HP TopTools Administrator
Guide on the HP Web Site at:
http://www.hp.com/toptools
For general information on management products, refer to:
http://www.hp.com/go/netserver_mgmt
and search for "management."

Common Installation Problems

The following sections contain general procedures to help you locate installation
problems. If you need assistance, it is recommended that you contact your reseller
first. If you require assistance from Hewlett-Packard, see the HP NetServer
Warranty and Service/Support Booklet or refer to the HP NetServer Online
Documentation CD-ROM included with your product.

Troubleshooting Sequence

To troubleshoot an installation problem, do the following:
Check all cable and power connections, including those in the rack, etc.
Ensure the NetServer is configured properly.
Most NetServer problems are the result of incorrect system and SCSI
subsystem configurations.
Check the Setup Utility and the SCSI Configuration Utility.
If the HP NetServer is configured with a disk array, check the Disk
Array Utility.
If the error is a network-related problem, determine if the server has
enough memory and hard disk drive capacity. Consult your network
operating system manual.
If it is a network-related error, determine if the NetServer has enough
memory and hard disk drive capacity. Consult your network operating
system manual.
Verify that all cables and boards are securely plugged into their appropriate
connectors or slots.
Remove all extra options one at a time, checking its effect on the
NetServer.
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Troubleshooting