Panasonic WV-SC384 Operating Instructions Manual page 133

Symptom
Authentication window is dis-
played repeatedly.
It takes time to display the
screen.
Cannot access the camera from
a cellular phone.
User registration for the
"Viewnetcam" service fails.
Cause/solution
• Is the user name and password changed?
While accessing the camera, when changing the user
name and password of another user logging into the cam-
era on another web browser, the authentication window
will be displayed each time the screen is changed or
refreshed.
• Are you accessing the camera in the HTTPS mode?
In this mode, the refresh interval becomes slower due to
decode procession.
• Are you accessing another camera in the same local net-
work via a proxy server?
Configure the web browser to not use the proxy server.
• Are two or more users browsing the camera images
simultaneously?
It may take time to display the screen or refresh interval
may become slower when two or more users browse the
camera images simultaneously.
• Is the URL correct? Or is "/mobile" missing at the end of
the URL?
Check if the URL is entered correctly. When accessing the
camera from a cellular phone, it is necessary to enter "/
mobile" at the end of the URL that is used for the camera
access from a PC.
• Is the SSL encryption method different from that of the
camera?
Select "HTTP" (Do not select "HTTPS") for "HTTPS" -
"Connection" on the "Network" page - the [Network] tab,
and access the camera again.
• Did you access "http://" while using the HTTPS function?
To use the HTTPS function, access "https://".It is also
necessary to enter the port number.
• Is the registered e-mail address correct?
When an e-mail with the "Viewnetcam" website link is not
received, the registered e-mail address may be incorrect.
Visit the "Viewnetcam" website (http://www.viewnetcam.
com/) to register the correct e-mail address.
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Reference
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