Panasonic WV-SC384 Operating Instructions Manual page 137

Symptom
The alarm occurrence indication
button, the [AUX] buttons and
the SD recording status indica-
tor on the "Live" page do not
display the current status in real
time.
No image is displayed on the
"Live" page.
Shortcut icon of the camera is
not displayed on "My Network
Places" of the PC.
Cannot download the log list.
Images are not displayed or not
refreshed smoothly.
No indicator lights.
H.264 (or MPEG-4) images are
not displayed.
Cause/solution
• Is the viewer software installed on the PC?
Confirm that the viewer software "Network Camera View
4S" is installed.
• Is "Real time" selected for "Alarm status update mode"?
• Press the [F5] key on the keyboard of the PC or click the
[Live] button.
• Is the Windows component of UPnP added?
Add the component to the PC in use.
• Download of files using Internet Explorer may be dis-
abled.
Click "Internet Options" on the Tool menu of Internet
Explorer, and [Security] tab. Then, click the [Custom
Level...] button to open the "Security Setting" window.
Under "Download", select "Enable" for "Automatic
prompting for file downloads". Click the [OK] button. The
"Warning" window will be displayed. Click the [Yes] but-
ton.
• Delete temporary internet files as follows.
(1) Select "Internet Options..." under "Tools" on the menu
bar of Internet Explorer. The "Internet Options" win-
dow will be displayed.
(2) Click the [Delete Files...] button in the "Temporary
Internet files" section on the [General] tab.
• The firewall function of the anti-virus software may be fil-
tering the port of the camera.
Exclude the port number of the camera from the list of the
port numbers to be filtered by the anti-virus software.
• Is "Off" selected for "Indicator" on the "Basic" page?
Select "On" for "Indicator".
• When "Network Camera View 4S" is deleted from a PC on
which both the viewer software "Network Camera View 3"
and "Network Camera View 4" are installed, H.264 (or
MPEG-4) images may not be displayed.
In this case, delete "Network Camera View 3" from the PC
and then install "Network Camera View 4S".
137
Reference
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