Preliminary Operating Checks - HP Color LaserJet 9500 Service Manual

Preliminary operating checks

Make sure that the conditions in the following lists are met before troubleshooting a specific
output device problem.
Installation environment
Note A 15-amp (110 V) dedicated circuit is required. If the circuit is not a 15-amp dedicated circuit, then
nonexistent jam conditions and incorrect error messages can occur.
Document checks
Unit checks
ENWW
The output device is plugged in, and specified power is delivered.
Supported print media is being used.
The output device is positioned on a solid, level surface.
The line voltage does not vary more than 10% from the nominal rated value specified on the
power-rating label.
The operating environment for the output device is within the temperature and humidity
specifications (see table 3 on page 28).
The output device is not exposed to direct sunlight (sudden changes in the environment can
cause media-handling problems).
The selected tray contains media that has been loaded and adjusted correctly.
The selected tray contains the correct amount of media.
The recommended media is in use.
The document is not damp.
The document is not dirty.
The number of sheets being stapled or folded is within specifications.
The paper-guide wire is connected.
The attachment rod assembly is connected.
The Jet-Link connector is connected.
The user LED is solid green.
The gap between the printer or MFP and the output device is even and not greater than 5
mm (0.2 inch).
Chapter 7 Troubleshooting 197