Event Log Messages; Device Error Conditions - HP Color LaserJet 9500 Service Manual

Event log messages

Note The error formats for event log messages includes 13.xy.zz for jam conditions, and 66.xy.zz for
hardware malfunctions.
Note Error code zz is represented on the control panel with a decimal notation, and is represented in
hexadecimal format in the event log when the device is connected to an HP LaserJet 9000 printer
or an HP LaserJet 9000mfp. Error code zz is represented in decimal format on the control panel
and on the event log when the device is connected to an HP LaserJet 9500 printer.
Event log messages include the following codes:
Note The internal numerical error code matches the service-LED pattern.

Device error conditions

The following are operating errors:
The following are open-door errors:
200 Troubleshooting
13: jam condition
65: device condition
• x: indicates how the paper-handling controller identifies the Jet-Link position at start-up
• y: indicates the device type
0: paper-handling controller
1: input device
2: output device
3: output device or other output device
• zz: indicates a jam or hardware malfunction that is identified by an internal numerical error
code
66: hardware malfunction
• x: indicates how the paper-handling controller identifies the Jet-Link position at start-up
• y: indicates the device type
0: paper-handling controller
1: input device
2: output device
3: output device or other output device
• zz: indicates a jam or hardware malfunction that is identified by an internal numerical error
code
Stacker bin full
Booklet bin full
Staples low
Stapler out of staples
Too many sheets to staple
Too many sheets to make a booklet
Output device is detached from printer or MFP
Stapler door is open or not closed correctly
Top cover is open or not closed correctly
ENWW