Troubleshooting - Motorola DCT5100 User Manual

TROUBLESHOOTING

Before calling your service provider, review this troubleshooting guide.
This information is to help you quickly solve a problem. If your problem
still exists, contact your service provider.
Problem
The DCT5100 will
not power on
The remote control
does not work
Possible Solution
Verify that the AC power cord is connected to the
DCT5100 and an AC outlet.
If the DCT5100 is connected to a switched outlet on
another unit, verify that that unit is powered on.
Press the power button on the DCT5100 front panel
instead of the remote control. The batteries in the remote
control may be depleted.
The DCT5100 may have received a software update and
may not power on while the new software is being
installed. Try again in a few minutes.
Verify that the remote control is in "Cable" mode.
Verify that there are no obstructions between the remote
control and the DCT5100. Aim the remote control directly
at the DCT5100 front panel, not the TV or VCR.
The angle between the remote control and the DCT5100
may be too large. Stand in front of the DCT5100 and not
too far to either side.
Press and release operation keys one at a time, firmly
and deliberately.
Try changing channels using the buttons on the
DCT5100 front panel.
Check the batteries in the remote control. Install new
batteries if needed.
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DCT5100 User Guide