HP StorageWorks 1/8 User's And Service Manual page 141

Error code Description
E4 Drive firmware does not support encryption.
Key Server Token restore process did not
E6
complete, Key Server Token restore failed.
Incorrect Key Server Toke Type. Token not
E7
supported within this device.
F0 Drive exceeded temperature specification
Autoloader controller lost communication
F1
with the drive
5
F2
Drive sled
F3 Drive hardware error
Load time-out. The drive has run into a
F4
time-out while loading a tape.
HP StorageWorks 1/8 G2 Tape Autoloader User and service guide
not present
Details and solution
• Ensure that all tape drives that support
encryption (LTO-4 and later generations)
are at the minimum firmware required for
the Encryption Kit:
• Ultrium 1760 SCSI: W22W
• Ultrium 1760 SAS: U26W
• If necessary, update the tape drive firm-
ware to the current version.
• Retry the operation on the same key
server token.
• Retry the operation on a new key server
token.
• Verify that the USB device is an HP key
server token from the HP StorageWorks
1/8 G2 & MSL Encryption Kit.
• Retry the operation on a new key server
token.
• Check ambient temperature to ensure that
it is within operating specifications.
• Check all fans to determine whether they
are working properly.
• Power-cycle the device and retry the op-
eration.
• Update Autoloader and drive firmware
to the latest versions.
• Re-seat the tape drive to ensure a good
connection to the device.
• If possible, try the drive in another drive
bay.
• Cycle power, after several occurrences,
contact technical support.
• Check that the tape cartridge is supported
and has not exceeded its usage life. In-
spect it for damage.
• Retry the operation.
• Clean the drive.
• If the issue continues, remove the drive
and inspect the opening for any obstruc-
tions.
• Attempt the Force Tape Eject process.
Once the tape cartridge is ejected, unlock
the magazine holding the cartridge and
inspect the cartridge for damage. Discard
the tape cartridge if it is damaged. (See
Forcing the drive to eject a tape (Sup-
port > Force Drive To Eject
Tape)" on page 105).
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