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Message/Symptom
Serial or parallel connector device failure (adapter
connector)
Some or all keys on the keyboard do not work
Undetermined problems
This section provides instructions on how to find out the failing devices or adapters.
1. Power-off the computer.
2. Remove or disconnect the following components (if installed) one at a time.
a. External devices (modem, printer, or mouse)
b. Any adapters
c. Memory modules
d. Extended video memory
e. External Cache
f. External Cache RAM
g. Hard disk drive
h. Diskette drive
3. Power-on the computer to re-test the system.
4. Repeat steps 1 through 3 until you find the failing device or adapter.
If all devices and adapters have been removed, and the problem continues, replace the system board.
See "Replacing the system board" on page 112.
FRU/Action
1. External Device Self-Test OK?
2. External Device
3. Cable
4. Alternate Adapter
5. System Board
1. Keyboard
2. Keyboard Cable
3. System Board
Chapter 6
.
Symptom-to-FRU index
63
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Troubleshooting
