Philips IntelliVue Telemetry System Infrastructure Installation And Service Manual page 159

• Issue: The UPS connected to ITS infrastructure devices overloads.
Solution: During ITS design process, ensure that the power rating of the UPS is
not exceeded by the connected devices. Refer to Table 1-12 on page 1-24 for a
list of ITS infrastructure device power draws.
• Issue: "Local Sync Loss" alerts reported by fourth-tier Sync Unit in Sync
Network.
Solution: Install latest released version of the Sync Unit to correct this known
issue. Refer to Service Bulletin SB86200365 – "New Part Number and Change
to Repair Strategy for Philips Sync Unit."
• Issue: Some ITS Access Points were shipped with an incorrect MAC address
range. Such APs will not appear automatically in the APC web-based
management interface.
Solution: Refer to Service Bulletin SB86200390 – 862113 for details. Manually
add the AP to the ITS by following the procedure "Adding an AP via Manual MAC
Address Input" on page 4-10.
• Issue: On an IIC with the Device Location application installed, "No Location" is
displayed.
Solution: The Access Point being reported by the transceiver is not known to the
IIC. Enter all Access Points into Config Wizard in the DBS or standalone IIC to
correct this problem.
• Issue: The clinical user is unable to take a patient out of Standby from the IIC.
The IIC must be able to send a message to an APC for a clinician to be able to
take a patient out of Standby from the IIC. If the IIC cannot contact an APC, then
the clinician will not be able to take a patient out of Standby from the IIC. Note,
however, the clinician could alternatively take the patient out of Standby at the
transceiver by pressing the transceiver's Check button.
Solution: Enter all All APCs into Config Wizard in the DBS or standalone IIC to
correct this problem.
• Issue: You encounter a Duplicate IP address system-level alert after adding an
Access Point to an ITS.
Solution: Reconfigure the AP with a unique IP address, and then reset the AP.
IntelliVue Telemetry System Infrastructure Installation and Service Guide
Troubleshooting Known Issues
5-9