NEC Univerge SV8100 Features And Specifications Manual page 121

UNIVERGE SV8100
Program
Program Name
Number
41-20-02 ACD Queue Display Settings –
Queue Status Display Time
41-20-03 ACD Queue Display Settings –
Queue Status Display Interval
41-20-04 ACD Queue Display Settings –
ACD Call Waiting Alarm
41-20-05 ACD Queue Display Settings –
ACD Call Waiting Alarm Hold
Time
47-03-02 SV8100 InMail Group Mailbox
Options – Mailbox Number
47-03-03 SV8100 InMail Group Mailbox
Options – Mailbox Type
47-07-02 SV8100 InMail Routing Mailbox
Options – Routing Mailbox Type
Automatic Call Distribution (ACD)
Description/Comments
Program 41-15 can also provide a
queue alarm to the agents. The
options in Program 41-20 should
not be used if 41-15 is set.
Assign how long the Queue Status
display remains on the telephone
display.
Program 41-15 can also provide a
queue alarm to the agents. The
options in Program 41-20 should
not be used if 41-15 is set.
This option assigns the time that
refreshes the Queue Status Alarm
time in queue display and causes
the optional queue alarm to occur
on telephones active on a call,
logged out, or in wrap-up.
Program 41-15 can also provide a
queue alarm to the agents. The
options in Program 41-20 should
not be used if 41-15 is set.
Enable/Disable the queue alarm.
Program 41-15 can also provide a
queue alarm to the agents. The
options in Program 41-20 should
not be used if 41-15 is set.
Assign the time the Call Waiting
Alarm should sound.
The Group Mailbox Number is the
same as the Department Group
master (pilot) number. Select the
Department Group master (pilot)
number associated with the
Master Mailbox you are
programming.
Set the Group Mailbox type.
Set the Routing Mailbox type.
Assigned Data
1
0~64800 (seconds)
(default = 5)
0~64800 (seconds)
(default = 60)
0 = Disable (Off)
1 = Enable (On)
(default = 0)
0~64800 (seconds)
(default = 0)
Digits (eight maximum,
using 0~9).
No Setting (entered by
pressing Hold)
(default not assigned)
0 = None
1 = Subscriber
2 = Call Routing
(default = 1)
0 = None
1 = Call Routing
2 = Announcement
3 = Directory
4 = Distribution
Default:
Mailboxes 01~08 = 1
(Call Routing)
Mailboxes 09~32 = 2
(Announcement)
Issue 7.0
Level
2 3
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